Your privacy is a fundamental commitment at tbazee. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and protected, and what rights you have over your information as a user of our platform.
These cards summarise tbazee's core data protection principles. They complement — but do not replace — the full Privacy Policy text below.
tbazee only collects personal data that is strictly necessary for account operation, identity verification, payment processing, and legal compliance. We do not harvest data for unrelated purposes or sell your information to third-party advertisers.
All data transmitted between your device and tbazee's servers is protected by industry-standard SSL/TLS encryption. Sensitive information such as payment details and identity documents is stored in encrypted form and never logged in plain text.
You have the right to access, correct, and request deletion of your personal data held by tbazee at any time. You may also withdraw consent for optional data processing. Requests are handled within five business days.
tbazee shares personal data only with essential service providers — such as KYC verification partners and payment processors like bKash and Nagad — under strict data processing agreements. No data is shared with unrelated third parties.
tbazee retains personal data only for as long as it is required for the original collection purpose or as mandated by applicable law. Account data is typically retained for a period of five years following account closure to meet anti-money laundering obligations.
tbazee uses cookies strictly for session management, platform functionality, and anonymous analytics. No cross-site tracking cookies or third-party advertising cookies are deployed. You can manage cookie preferences through your browser settings.
tbazee ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who uses our online casino and sports betting platform. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to all users of tbazee, including registered account holders, visitors who browse without registering, and individuals who contact us through any channel.
This Policy should be read together with our Terms and Conditions, which govern the overall relationship between you and tbazee. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.
tbazee takes its data protection obligations seriously. We adopt a privacy-by-design approach, meaning that data protection principles are built into our systems and processes from the outset, rather than being applied as an afterthought. We only process personal data where we have a legitimate purpose and a lawful basis for doing so.
For the purposes of applicable data protection law, tbazee acts as the data controller in respect of the personal data of its users. This means that tbazee determines the purposes for which, and the means by which, your personal data is processed.
If you have any questions about how tbazee handles your personal data, or if you wish to exercise any of your rights described in Section 11 of this Policy, you may contact our Data Privacy team at the address listed in Section 14.
tbazee collects and processes the following categories of personal data, depending on how you interact with our platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, National ID (NID) number, passport or driving licence details | During registration and KYC verification |
| Contact Data | Email address, mobile phone number, residential address | During registration and account updates |
| Financial Data | bKash/Nagad/Rocket/Upay mobile wallet numbers, Visa/Mastercard partial card details, transaction history | During deposit and withdrawal processing |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Automatically when you access the platform |
| Usage Data | Game history, bet amounts, wagering patterns, pages visited, time on site | Automatically during platform use |
| Communications Data | Content of live chat messages, emails, and support tickets sent to tbazee | When you contact our support team |
| Responsible Gaming Data | Self-exclusion requests, deposit limits set, cooling-off periods activated | When you use player protection tools |
We do not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming or support enquiry, in which case it is treated with the highest level of protection.
tbazee collects personal data through the following methods:
tbazee processes your personal data on one or more of the following legal bases:
tbazee uses the personal data it collects for the following specific purposes:
tbazee does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only with the following categories of carefully selected recipients, and only to the extent necessary for the specified purpose:
All third-party service providers with whom tbazee shares personal data are required to process that data in accordance with applicable data protection law and under binding contractual obligations that prohibit any use of the data beyond the specified purpose.
tbazee uses cookies and similar tracking technologies to ensure the proper functioning of the platform, to remember your session and preferences, and to gather anonymous analytics data that helps us understand how users interact with the site.
The following types of cookies are used on the tbazee platform:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, authentication, load balancing, security tokens | Session (deleted on browser close) |
| Functional | Remembering language preferences, UI settings, responsible gaming tool states | Up to 12 months |
| Analytics | Anonymous page view counts, feature usage metrics, performance monitoring | Up to 24 months |
tbazee does not use advertising cookies, cross-site tracking cookies, or any cookie that profiles you for third-party marketing purposes. You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent some features of the tbazee platform from functioning correctly.
tbazee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
In the event of a data security incident that poses a risk to your rights and freedoms, tbazee will notify affected users promptly and take all necessary steps to contain and remediate the incident. If you become aware of any suspected unauthorised access to your tbazee account, please contact us immediately at [email protected].
tbazee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML compliance and legal obligation |
| Financial transaction records | 5 years after transaction date | Financial record-keeping obligation |
| KYC documents | 5 years after account closure | Regulatory compliance |
| Support communications | 3 years after ticket closure | Dispute resolution and quality review |
| Technical and usage data | 13 months on a rolling basis | Platform analytics and fraud detection |
| Self-exclusion records | Indefinitely (or until exclusion lifted) | Responsible gaming and player protection |
After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be linked to any individual. Where anonymisation is not technically feasible, data is destroyed in accordance with secure data disposal standards.
As a data subject whose personal data is processed by tbazee, you have the following rights. You may exercise any of these rights by contacting us at [email protected] with sufficient information to identify your account.
tbazee will respond to all valid data rights requests within five business days of receipt. In complex cases, this may be extended by a further ten business days, in which case we will notify you of the extension and the reason for it.
tbazee's platform and services are strictly intended for adults aged 18 and above. tbazee does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Age verification is a mandatory step during account registration, and additional KYC checks are conducted prior to processing any withdrawal request.
If tbazee becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended, any associated funds will be held pending investigation, and the data will be securely deleted in accordance with applicable law. Parents or guardians who believe that their child has registered on the tbazee platform should contact us immediately at [email protected].
tbazee strongly encourages parents and guardians to make use of parental control software to restrict access to gambling platforms from devices shared with or used by minors. We also recommend reviewing our Responsible Gaming page for further guidance on player protection.
tbazee reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our internal data processing practices. Any material changes to this Policy will be communicated to registered account holders via email or an in-platform notification at least seven days before the changes take effect.
The updated Policy will be published on this page with a revised effective date. Your continued use of the tbazee platform after the effective date of any amendment constitutes your acknowledgement of, and agreement to, the revised Policy. If you do not agree with the amended Policy, you should cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbazee processes your personal data, please contact our Data Privacy team using the details below:
tbazee aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five business days. For complex requests involving data access, portability, or erasure, we may require up to 15 business days in total.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. tbazee will cooperate fully with any such regulatory investigation.
Now that you understand how we protect your data, dive into our game lobby, check our FAQ for quick answers, or log in to your account to start playing safely.