tbazee Privacy Policy

tbazee ("we", "us", "our") is committed to protecting and respecting the privacy of every individual who uses our online casino and sports betting platform. This Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It applies to all users of tbazee, including registered account holders, visitors who browse without registering, and individuals who contact us through any channel.

This Policy should be read together with our Terms and Conditions, which govern the overall relationship between you and tbazee. Capitalised terms used but not defined in this Policy have the meanings given to them in the Terms and Conditions.

tbazee takes its data protection obligations seriously. We adopt a privacy-by-design approach, meaning that data protection principles are built into our systems and processes from the outset, rather than being applied as an afterthought. We only process personal data where we have a legitimate purpose and a lawful basis for doing so.

For the purposes of applicable data protection law, tbazee acts as the data controller in respect of the personal data of its users. This means that tbazee determines the purposes for which, and the means by which, your personal data is processed.

If you have any questions about how tbazee handles your personal data, or if you wish to exercise any of your rights described in Section 11 of this Policy, you may contact our Data Privacy team at the address listed in Section 14.

tbazee collects and processes the following categories of personal data, depending on how you interact with our platform:

We do not collect special categories of sensitive personal data (such as health data, biometric data, or political opinions) unless you voluntarily provide such information in the context of a responsible gaming or support enquiry, in which case it is treated with the highest level of protection.

tbazee collects personal data through the following methods:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, setting responsible gaming limits, or contacting our support team.
• Automated technologies: Technical and usage data collected automatically as you navigate the platform, including data gathered via cookies, server logs, and session tracking tools.
• Third-party sources: Identity and address verification data received from our KYC and anti-fraud service providers when we verify the accuracy of the information you have provided during registration.
• Payment processors: Transaction confirmation data received from payment service providers including bKash, Nagad, Rocket, Upay, and card-processing partners, to the extent necessary to record and reconcile deposits and withdrawals.

tbazee processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing that is required to perform the contract between you and tbazee, including operating your account, processing transactions, and providing gaming services.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping rules.
• Legitimate interests: Processing carried out for tbazee's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your privacy rights.
• Consent: Where you have provided explicit consent for a specific processing activity, such as receiving promotional communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tbazee uses the personal data it collects for the following specific purposes:

1. Account management: To create and manage your tbazee account, authenticate your login sessions, and communicate important account-related notices to you.
2. KYC and age verification: To verify that you are aged 18 or above, to confirm your identity, and to comply with anti-money laundering screening requirements before processing withdrawal requests.
3. Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain an accurate financial record of all transactions on your account.
4. Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, and other prohibited behaviours as described in our Terms and Conditions.
5. Responsible gaming: To monitor wagering patterns that may indicate problem gambling behaviour, to enforce deposit limits and self-exclusion requests, and to fulfil our duty of care obligations towards players.
6. Customer support: To respond to your enquiries, complaints, and support requests promptly and accurately.
7. Platform improvement: To analyse usage patterns and technical performance data in order to improve the quality, reliability, and range of services offered on the tbazee platform.
8. Marketing communications: To send you promotional offers and bonus notifications where you have consented to receive such communications. You may unsubscribe at any time via the link in any marketing email or by contacting support.
9. Legal compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities or law enforcement agencies, and to assert or defend legal claims.

tbazee does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only with the following categories of carefully selected recipients, and only to the extent necessary for the specified purpose:

• KYC and identity verification providers: Third-party services that verify identity documents and screen against sanctions and politically exposed persons (PEP) lists as part of our AML compliance programme.
• Payment service providers: bKash, Nagad, Rocket, Upay, and card processing partners receive the minimum transaction data necessary to process deposits and withdrawals on your behalf.
• Game content providers: Game studios including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi receive anonymised or pseudonymised session data necessary to deliver and audit their game content on the tbazee platform.
• Fraud prevention and security services: Third-party anti-fraud and cybersecurity providers that assist tbazee in detecting and responding to suspicious activity.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of tbazee or its users.
• Professional advisers: Lawyers, auditors, and accountants who are bound by professional confidentiality obligations, to the extent necessary to obtain their professional services.

All third-party service providers with whom tbazee shares personal data are required to process that data in accordance with applicable data protection law and under binding contractual obligations that prohibit any use of the data beyond the specified purpose.

tbazee uses cookies and similar tracking technologies to ensure the proper functioning of the platform, to remember your session and preferences, and to gather anonymous analytics data that helps us understand how users interact with the site.

The following types of cookies are used on the tbazee platform:

tbazee does not use advertising cookies, cross-site tracking cookies, or any cookie that profiles you for third-party marketing purposes. You can control and delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent some features of the tbazee platform from functioning correctly.

tbazee implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial information.
• Multi-factor authentication requirements for access to internal systems that handle personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Role-based access controls that ensure employees can only access personal data that is necessary for their specific job function.
• Automated intrusion detection and real-time alerting systems to identify and respond to potential security incidents promptly.
• Regular staff training on data protection obligations and secure data handling practices.

In the event of a data security incident that poses a risk to your rights and freedoms, tbazee will notify affected users promptly and take all necessary steps to contain and remediate the incident. If you become aware of any suspected unauthorised access to your tbazee account, please contact us immediately at [email protected].

tbazee retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply as a general guide:

After the applicable retention period expires, personal data is securely deleted or anonymised such that it can no longer be linked to any individual. Where anonymisation is not technically feasible, data is destroyed in accordance with secure data disposal standards.

As a data subject whose personal data is processed by tbazee, you have the following rights. You may exercise any of these rights by contacting us at [email protected] with sufficient information to identify your account.

• Right of Access: You have the right to request a copy of the personal data tbazee holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many details directly from your account dashboard.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal obligation that requires us to retain it.
• Right to Restriction of Processing: You have the right to request that we temporarily restrict the processing of your personal data in certain circumstances, for example while you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on tbazee's legitimate interests. You may also object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

tbazee will respond to all valid data rights requests within five business days of receipt. In complex cases, this may be extended by a further ten business days, in which case we will notify you of the extension and the reason for it.

tbazee's platform and services are strictly intended for adults aged 18 and above. tbazee does not knowingly collect, process, or store personal data belonging to individuals under the age of 18. Age verification is a mandatory step during account registration, and additional KYC checks are conducted prior to processing any withdrawal request.

If tbazee becomes aware that personal data has been collected from a person under the age of 18, the relevant account will be immediately suspended, any associated funds will be held pending investigation, and the data will be securely deleted in accordance with applicable law. Parents or guardians who believe that their child has registered on the tbazee platform should contact us immediately at [email protected].

tbazee strongly encourages parents and guardians to make use of parental control software to restrict access to gambling platforms from devices shared with or used by minors. We also recommend reviewing our Responsible Gaming page for further guidance on player protection.

tbazee reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, regulatory guidance, or our internal data processing practices. Any material changes to this Policy will be communicated to registered account holders via email or an in-platform notification at least seven days before the changes take effect.

The updated Policy will be published on this page with a revised effective date. Your continued use of the tbazee platform after the effective date of any amendment constitutes your acknowledgement of, and agreement to, the revised Policy. If you do not agree with the amended Policy, you should cease using the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tbazee processes your personal data, please contact our Data Privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the tbazee platform after logging in to your account.

tbazee aims to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within five business days. For complex requests involving data access, portability, or erasure, we may require up to 15 business days in total.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. tbazee will cooperate fully with any such regulatory investigation.