tbazee is committed to providing a safe and entertaining environment for all players in Bangladesh. We believe that gambling should always remain a leisure activity — never a source of financial stress or personal harm.
tbazee enforces mandatory age verification for every account. No player under the age of 18 is permitted to register, deposit, or wager on the platform. Additional KYC checks are completed before any withdrawal is approved.
Players can set daily, weekly, or monthly deposit limits directly from their account settings at any time. Once a limit is in place, it takes effect immediately. Increases to existing limits require a mandatory 24-hour cooling period before activation.
Feeling overwhelmed? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is locked for all real-money activity, giving you space to step back and reassess your play habits without permanently closing your account.
If you feel that gambling is no longer under your control, tbazee's self-exclusion tool allows you to permanently or temporarily close your account. Self-exclusion periods range from 6 months to 5 years, or indefinitely. Once activated, self-exclusion cannot be reversed within the chosen period.
tbazee can send you periodic on-screen notifications showing how long you have been playing in a single session and how much you have wagered. These reality check reminders help you stay aware of your activity and make informed decisions about when to stop.
Our trained responsible gaming support team is available around the clock. Whether you want to set a limit, discuss a concern, or activate self-exclusion, you can reach us via live chat on the platform or by emailing [email protected]. All enquiries are handled with complete confidentiality.
tbazee's platform is available exclusively to players who are 18 years of age or older. This is a firm, non-negotiable policy that applies to every user in Bangladesh and beyond.
At tbazee, we believe that online gambling — whether it is spinning slots, placing a bet on a BPL cricket match, or trying your hand at live casino tables — should be a source of entertainment and excitement, not financial anxiety. The vast majority of our players enjoy the platform responsibly, setting personal budgets and treating wins and losses as part of the experience.
However, we recognise that for a small number of people, gambling can develop into a harmful habit. Problem gambling can affect relationships, finances, mental health, and overall wellbeing. tbazee takes this seriously. We have invested in a robust set of player protection tools, and we actively monitor accounts for patterns of behaviour that may suggest a player is at risk.
Our responsible gaming framework is built on four key principles: prevention through age verification and player education, awareness through reality checks and account activity summaries, control through deposit limits and time-out features, and intervention through our trained support team and self-exclusion programme.
We strongly encourage every tbazee player to read this page in full, set a personal budget before each session, and never chase losses. Gambling should fit comfortably within your leisure spending — not compete with rent, food, or family expenses.
All of the following tools are available directly from your tbazee account dashboard. They are free to use and take effect without delay — except where a mandatory cooling period is specified.
Set a maximum deposit amount per day, week, or month. Reductions take effect immediately. Increases require a 24-hour waiting period to allow for reflection before higher spending is enabled.
Cap the total amount you are willing to lose in a defined period. Once your loss limit is reached, your account will be automatically restricted from further wagering until the period resets.
Define the maximum length of a single gaming session. When the session limit is reached, you will receive an on-screen alert and, if you choose, be automatically logged out of the platform.
Take a short break of 1 to 6 weeks without fully closing your account. Real-money play is suspended for the selected period. Marketing communications are also paused during a cool-off.
Opt out of all promotional emails, SMS messages, and bonus notifications at any time. This can be done from your account settings or by contacting our support team directly.
Access a full history of your deposits, withdrawals, wagers, and session durations from your account dashboard. Reviewing your own data regularly is one of the most effective ways to stay in control.
Request a temporary account suspension for any reason — no questions asked. Suspensions of 24 hours to 30 days are available and take effect within minutes of your request being submitted.
Request permanent closure of your tbazee account at any time. Permanent self-exclusion removes access to the platform indefinitely. Our team will process this request within 24 hours of receipt.
Following a few straightforward guidelines can make a significant difference to your gambling experience. tbazee encourages every player to adopt these habits from the very first session.
Problem gambling does not always appear suddenly. It often develops gradually, and many people do not recognise the warning signs until the problem has already escalated. The following behaviours may indicate that gambling has become harmful:
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use tbazee's self-exclusion tool and seek professional support. You are not alone, and help is available.
Answer the following questions honestly. This questionnaire is based on widely used responsible gaming assessment frameworks and is provided for informational purposes only.
Think about your gambling activity over the past 12 months when answering each question. There are no right or wrong answers — this is purely for your own awareness.
If you believe that gambling has become a problem for you or someone close to you, please do not hesitate to contact the tbazee responsible gaming support team. Our staff are trained specifically to handle these conversations with empathy, discretion, and professionalism. No request for help will be dismissed or minimised.
You can reach us in the following ways:
Available 24 hours a day, 7 days a week, directly from the tbazee platform after logging in to your account. Live chat is the fastest way to activate a limit, cool-off, or self-exclusion.
Send your request or concern to [email protected] (plain text — not a clickable link). We aim to respond to all responsible gaming emails within 4 hours, any time of day.
When contacting us about a responsible gaming matter, please include your registered account username or email address so we can locate your account promptly and take action without delay. All communications regarding problem gambling are treated with the highest level of confidentiality and are never shared with third parties.
tbazee also encourages players who are struggling with gambling-related issues to seek independent professional support. Many organisations provide free, confidential counselling services for individuals and families affected by problem gambling. Speaking to a healthcare professional or counsellor in your area is a positive and courageous step.
When you are ready to play, tbazee offers a world-class casino experience built around your safety. Browse our games, read the FAQ, or log in to set your personal limits today.